Return & Refund Policy

RETURN & Refund Policy


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

DTC Direct
Attn: Returns
TIS Distribution Ltd.
1887 Whitney Mesa Drive
Henderson, NV 89014
USA

Or: 
TIS Distribution Ltd.
2967 South Dundas St.
Suite #2741
Toronto, ON M6P 1Z2
Canada


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:
     ●     Used items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     A 10% restocking fee will be charged for all returns.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
info@dtc-direct.com