Delivery Information

Delivery Services

Canada

Flat-Fee for tracked delivery to Canada: $8.90 (Delivered within 7-10 business days)

Air Tracked and Signed: $24 (Delivered within 4-7 business days)

United States:

Free Tracked Delivery to the USA when you spend $150 (Delivered within 3-7 business days)

Flat Fee Tracked: $8.90 (Delivered within 3-7 business days) 

Rest of World

International Tracked: US$25 (Delivered within 9-12 business days)

Customs & Tax Updates

We make sure to include all applicable duties and taxes up front so that once your order arrives, all you have to do is open and start the

More Information

Orders placed after midday (Monday to Saturday) will ship the next business day. 

All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent.

Orders placed after midday on Friday will be shipped on the following Monday. 

If you are away from the delivery address our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a nearby neighbour, rather than redelivering the next day.

Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the courier's fee.

If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly. We will not hold any responsibility for this parcel.ie, the customer will have to try and retrieve the parcel themselves at their cost.

Product Delivery Errors

Delivery errors must be reported within 1 day of the date of delivery. All orders are checked and double-checked before leaving our warehouse. 

If you have received your parcel in poor condition/damaged or have items missing, you must keep all outer packaging so that the courier can collect the box for their investigation.  Any damaged boxes must be signed for as ‘damaged’ at delivery. Where possible sign with the word ‘damaged + your name' in the signature box.  You may be asked to send us photos of the damaged packaging and/or product. Photographic evidence helps us ensure the issue is dealt with quickly and efficiently.